MINIMUM MAIL ORDER
There is a minimum order of £30 plant value (excluding P&P). The website will not be able to process any orders below this, however you are welcome to collect any quantity of plants from the nursery if pre-ordered by telephone or e-mail.
POST AND PACKING CHARGES (ALSTROEMERIA)
P&P is £9.95 for orders up to £99.99 and is reduced to £4.95 for orders of £100 and over.
Highlands of Scotland, Isles of Scilly and Isle of Man will be calculated at an additional 100% P&P. We apologise for the additional charge, but this reflects the cost to us for these areas.
Northern Ireland and the Channel Isles are now classed as International Post, so please do not send any money with your order - we will send you a quotation. However, we can usually quote you favourable rates for these destinations.
We can send plants to most International destinations - please ask us for an approximate carriage quote. For example, sending about 20 large 2 litre plants to France, Netherlands or Belgium will cost around £35 for postage and packing.
Although we make every effort to have all listed plants available, it is possible that we may only have small quantities of some varieties available. It is not our policy to substitute plants unless you have expressed a preference for this. Please indicate on the order form if you would like us to substitute out of stock plants.
We will send out orders approximately every 2 weeks, at the beginning of the week so that they are ready to be unpacked before the weekend. In winter months you will be notified of an approximate despatch date, depending on weather conditions. Delivery will be by Parcelforce 48 hours for most areas, an extra day for more remote areas.
We aim to send your order off to you within 2 weeks of receiving it and we will acknowledge your order by e-mail or letter normally within 48 hours of receipt. If there are any problems we will contact you to let you know.
Our plants are in good condition when they are despatched to you - when you receive them please follow the instructions below to ensure that they remain healthy and give you pleasure for many years to come:
Please check the contents of your parcel against your invoice.
Unpack your order straight away and plant when weather permits.
If the soil is frozen or very wet, plants will live happily with frost protection under glass, watered sparingly until conditions improve.
Some herbaceous perennials will be sent out when they are dormant - you may like to carefully knock them out of the pot to reassure yourself that there is a plant there!
When planting, dig a hole much larger than the pot and fill around the plant with loose soil. Water in well.
Please notify us within 7 days if there are any problems with your delivery. We are constantly striving to improve our service to our customers, and would be grateful for any comments you wish to make.
If you are unhappy with your order please contact us on 01939 291 475 - the call will be charged at National Rate - we aim to sort out any problems with 14 working days. Please see complaints section for further details.
OFFICE WORKING HOURS
We are a working nursery, and there will be times when no-one is in the office. If we are not available, we operate an answerphone service, and we will get back in touch with you as soon as possible. Please do leave a message, as we usually pop into the office regularly throughout the day.
If you wish to order from our web site we normally fulfil your orders with 14 days of receipt of your order. During extreme weather conditions we will hold on to the order to protect your plants, however, we will contact you to let you know what is happening.
You will be provided with an invoice detailing your transactions and the method of payment.
We take great care in selecting and packing our plants and we would be grateful if you could let us know the condition in which your plants arrive. This enables us to monitor our couriers to ensure that they take as much care of our plants as we do! Our Alstroemeria plants are 1.5 litres in size (unless otherwise stated) and come complete with 12 -14 months release Osmocote Plus fertiliser. They should require no supplementary feeding until the following year. Viv has been market testing the new plant sizes and has found that his customers prefer the larger 1.5 litre plants.
We all know that, with the all too common vagaries of the English climate a larger, an older plant is more likely to survive in the garden environment better than a younger adolescent. So please take care when you are comparing my prices with other fellow growers that you are actually comparing like with like. What may seem a bargain elsewhere is probably a rooted cutting or a plug!
Further information on how to order please click on the ‘How to Order’ link
In accordance with the Home Shopping Law, you have seven working days in which to change your mind. If you should cancel your order, this must be done in writing within seven days of receiving your goods or ordering, whichever is the longer. If you cancel your order your payment will be returned. You will be responsible for the cost of returning the goods to us in the condition in which they were sent to you. Your statutory rights are not affected.
Please do not be put off by the wording of this regulation, we legally have to give you this information. In reality, if you have a genuine complaint we will be happy to reach an amicable agreement. Please telephone us on + 44 1939 291 475 during normal working hours if you are unhappy with your order in any way. If you have any suggestions on how we may improve our service to you please let us know, we would be delighted to receive your comments!
HOW TO COMPLAIN
We sincerely hope that you never have the need to complain however, if you do have a problem or query please telephone us on +44 1939 291 475 or alternatively write to us at Viv Marsh Postal Plants, Walford Heath, Shrewsbury, Shropshire, SY4 2HT. We will acknowledge your complaint by letter within five working days and we aim to resolve complaints with 14 working days. If, for some reason, we are unable to resolve the issue within the deadline we will keep in contact with you to explain the situation.
SECURITY AND PRIVACY STATEMENTS
We firmly believe in the right to your privacy, we will never send out details to third parties and will only communicate with you with your permission. We may send out, from time to time, new catalogues and details of special offers. If you do not wish to receive information from us in the future we will not be offended, just let us know! If you have any queries on these statements please contact us on 01939 291 475.
We, at Viv Marsh Postal Plants, are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us. We also do not send out your details to any other third party. The only times we may contact you by post is if we wish to communicate a special offer to you or to let you know about new varieties. Naturally if you do not wish to receive this type of information please let us know by e-mailing us at mail @ postalplants.co.uk or writing to us at Viv Marsh Postal Plants, Hunkington Nurseries, Walford Heath, Shrewsbury, Shropshire, SY4 2HT.
The type of information we will collect about you includes:
- your name
- phone number
- email address
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We only use session cookies on our website. These small harmless text files are deleted once you leave our website.
If you have any questions/comments about privacy, you should email us at email@example.com or telephone during normal working hours, on +44(0)1939 291 475.
With best wishes and Happy Gardening!